常见问题

Registration

What should I do if I forgot my password?

Enter the e-mail address associated with your account. Clicks submit to have your password e-mailed to you.

What are the benefits for registered members?

It is free to join as a member. You will be noticed in advance about our promotions, Pre-Sales, Special Sales and other events by email.

Ordering and Order Status

What should I do if there is something wrong with my order?

Please send us an Email or call us on (852) 2377-9099 during office hours. We will try our best to help.

Payment & Security

We use PayPal for all payment processing services and it is they who provide the secure credit card handling facilities on their site. No credit card details are asked for, accessed or retained by GOYA or any affiliated or associated company. It is your responsibility to protect your password from being disclosed to any third party.

Delivery

Do you deliver outside Hong Kong?

Overseas order is accepted. But, we only deliver the product to areas within Hong Kong. Also, you need to pay via online payment gateway (including Verified by Visa, MasterCard Secure). For further assistance, please send us an email or call us on (852) 2377-9099 during office hours. We will try our best to help.

Security and Privacy

Is the transaction safe?

We use the industry standard Secure Sockets Layers ("SSL") software to safeguard online transactions. Transaction details, including your credit card number, name and addresses, are scrambled so that no one can read them during transmission over the Internet.

Others

I want to promote my products on your web site. Who should I contact?

We are always looking for quality products for our members. In this regard, you are welcome to send us an Email or call us on (852) 2377-9099 during office hours.